TelecounselingTelecounseling

The TeleCounseling Program is a three- year project to expand trilingual (Portuguese/Spanish/English), culturally appropriate, and evidence-based services for Latinos and their families using a combination of web-based videoconferencing services, smart phones, behavioral health electronic applications and access to a client’s portal.

This program is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA) as a 3-year grant awarded by CETPA in 2016.

If you are struggling with transportation, time, or the lack of access to mental health and substance abuse services in Spanish or Portuguese in your area, now you have the chance to receive counseling services from your home or other clinic/hospital/center closer to you through our TeleCounseling program.

In order to qualify for

this program you need to:

  • Be thirteen and up;
  • Complete and Evaluation at CETPA and be referred to this program;
  • Live far from CETPA (more than 25 miles or about one hour away), or have transportation issues (unable to drive, or depend on taxi, or somebody else with limited time to drive you)
  • Feel very comfortable speaking with a counselor via computer;
  • Know basic computer skills;
  • Commit to weekly sessions for six months and complete all program questionnaires as requested

Frequently Asked Questions:

What Telemental health services do you provide?
We provide a wide range of individual counseling for children and adult 13 year of age and up.

What conditions are treated through TeleCounseling?
Our counselors and recovery support staff will treat conditions like mood, anxiety, thought, cognitive, substance use disorders, etc.

How do I qualify for the program?

  • You can qualify for this service, if you are over 13 years of age, and:
  • You live far from CETPA (25 miles or more)
  • You are unable to drive, or depend on taxi services or someone with limited time to drive you,
  • You are comfortable with technology and with speaking to a counselor via your computer,
  • You have completed an evaluation at CETPA to qualify for this program.

How do I sign up for TeleCounseling?
You can call us for an initial screening but all clients must come to CETPA during Open Access hours to complete the evaluation and initial registration. Open Access is held Mondays, Wednesdays and Thursdays beginning at 8:00 a.m. (You must get there early as they do a limited number of evaluations).

Is there a cost associated with the program?
The program is completely funded by SAMHSA and there are no costs associated with online counseling. However, there may be a cost for the initial evaluation and psychiatric services (when needed) if you don’t qualify for any of our government funded programs. Those who need to pay for the initial evaluation will be charged a nominal fee based on a sliding scale.

Will I be able to receive all CETPA services online?
You will receive counseling sessions with a licensed therapist online. If you are receiving psychiatric services, you may have to periodically come to the clinic as we do not provide telepsychiatry services at the moment. You also may be required to come to the clinic if additional medical testing is done or if your counselor deems necessary to have a face-to-face session.

How often will I see my counselor?
You are required to participate in weekly sessions with a counselor or support staff for 24 weeks or 6 months. If you are unable to attend your weekly sessions, you may be dismissed from the program.

Who provides financing for this program?
The Substance Abuse and Mental Health Services Administration (SAMHSA) has granted CETPA a 3 year grant to provide Technology Assisted Care to Latinos in Georgia, including TeleCounseling Services.

Does insurance cover TeleCounseling?
At the moment, none of the Georgia Medicaid CMO’s cover TeleCounseling.
What software and equipment do I need for a TeleCounseling appointment?
TeleCounseling sessions are conducted through video conferencing. You need a webcam/video camera and microphone compatible with our software. You will also need a broadband internet connection.

I don’t have the necessary devices or internet to do TeleCounseling.
For those who qualify for this program, funded by SAMHSA, can provide the necessary equipment and internet service while you are in treatment with us.
Do I have to know about computer to receive TeleCounseling Services?
You do need basic computer skills depending on the device you will be using to receive the services. Sometimes knowing how to use a smartphone, including downloading and updating applications may be enough to participate. We will assess your comfort with computers during our screening.

I work for another organization, how do I refer a client to TeleCounseling services?
You can fill out the referral form on our website and choose TeleCounseling as the program.

What states do you service using TeleCounseling?
We currently provide TeleCounseling services for Georgia.

Is my privacy protected with TeleCounseling?
Yes. Electronic interactions with our providers are subject to the same state and federal privacy and confidentiality laws as in-person interactions, including HIPAA. Our videoconference software uses security protocols that are HIPAA and HITECH compliant. Videoconferences may not be recorded by either party without written consent. Your counselor will keep a confidential medical record of your care and a privacy policy will be provided to you upon registration.

Some aspects of the remote interaction with your physician may not be confidential. It is your responsibility to ensure the privacy of the computer, internet connection, and location from which you engage in TeleCounseling.

Why online counseling?
There are many reasons people prefer online therapy services.

  1. It’s convenient: Be seen when and where it works for you without the hassle of taking time off work or sitting in waiting rooms.
  2. Safe and secure: Unlike Skype or FaceTime, our technology is HIPAA-compliant and protects your personal information.
  3. Completely private: Your sessions are strictly confidential. Sessions are never recorded and you and your counselor have control over whether you invite family or someone else to join your online video call.

How do online TeleCounseling sessions work?
CETPA will provide you with software to load on your computer, or mobile device that will allow you to connect to your counselor via secure video at your scheduled time once a week.

What technology do I need?
Most people already have access to the tools they need to connect. Individuals can access sessions using smartphones, tablets or computers equipped with webcams. No special equipment is required.

Is my personal information secure and private?
Absolutely. CETPA TeleCounseling meets the privacy and confidentiality standards set by the Health Insurance Portability and Accountability Act (HIPAA). Our technology is equipped to ensure that your personal information including your history, medical records and treatment are protected and secure. In addition, you will have exclusive access to our client portal, where you can request appointments, message CTCP personnel, view clinical documents and complete assessments.

Why would I want to use TeleCounseling?
The CTCP program focuses on serving individuals who cannot attend regular sessions at the clinic, including people with transportation problems, those who live far from the clinic, those who can’t attend during regular business hours, or individuals who may have mobility or health issues.